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How to Communicate in a Public Speaking Presentation, Social Media & On Stage So You’re Remembered

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You may know Scott Galloway for his new show coming up on CNN+, but he’s also got an e-learning platform called Section4 and I was honored to be asked to present at their Member Lightning Talks recently.
The topic was communication, and I was asked to discuss how to communicate so you stand out and are remembered by your audience – in public speaking engagements, on social media, and on stage.
 
Is this something you’re working on right now?
 
Here are three strategies to help you stand out when you communicate:
 
1. Know your audience
2. Edutain (be provocative)
3. Be vulnerable to be memorable
 
P.S. – Don’t forget to prepare and practice!
 
Want to delve deeper into these concepts? Here’s the video with my complete talk.
Transcript:

Kathryn Janicek: Let’s now talk about how to craft your messages that will actually resonate with your customer the most, whether you’re on video, it’s your website, it’s social media, if you’re on stage, or in the media. I’m Kathryn Janicek, I’m the Founder and Chief Strategist at Kathryn Janicek Productions. It’s a super creative name. I’ve had my company for about seven years, I train in media and public speaking. I am a former TV exec. I’ve been the media for 25 years and I’ve won three Emmy’s. I have been so honored to be able to take three of the section four classes and it’s just been amazing.

How can you stand out as a thought leader? How can you show up as the expert in your industry? In your field? How can you impress audiences, future customers, current customers, investors make them trust and like you? I’m going to give you three ways you can do that today. There’s so many ways, but one way is to really know your audience. We hear it so often, but so many times, how often do you get to a conference and someone really hasn’t thought about their audience? Or they get up on any kind of stage or they’re being interviewed by the media and they’re really not thinking about who that end audience member is. So, think about your audience. If you’re in the media, for example, your audience is really not that journalist. Your audience is that person at home who might download your app, who might try out your brand new health thing or might buy your toy, whatever it is. But think about that 45-year-old female with two kids, who’s at home on the couch and that is who you’re talking to, that person.

You’re not talking to everyone. We narrowcast, not broadcast, right? We think about that actual person. And also to think about if you have a health company, if you have anything in healthcare or that honestly, anyone who needs to be trusted and if you need to look like you care about them, you need to look like you care about yourself. So, making sure you show up looking healthy and clean and it’s so, so important in front of anybody, right? Now, we all want a story tell, but think about your exact audience about who you’re telling a story to. And I was training a COO and other execs a couple weeks ago from a 12 billion company, I thanked them for taking the three days to fly to Chicago and actually take that time with me.

I told them about my dad was a weekend dad. He was around Monday through Friday, that resonated with this group. That would not resonate with 300 women who I might speak with who are in their twenties. I also told a story on day two about how I was misrepresented in an E! Entertainment story about Chris Farley. It was the Chris Farley biography that aired in 1998. This audience was perfect for it because it was men about 40 plus and they knew who Chris Farley was. I wouldn’t tell that story to a group of millennials or maybe women who were in their thirties because they just don’t remember who he was. So, think about who that audience is and what stories you can tell them. It’s really, really important. Another way you can think about it too, for yourself is I was training the new President of a major medical association.

And her job is to get more people vaccinated because she is in healthcare and that’s her job. She’s a pathologist. Now, instead of just saying, “you need to go get vaccinated,” we spun the story and I talk said “talk about as a CMO and as a mother of two college students, I really cannot tell you how important it is. I cannot underscore this enough, how important. When I got my two kids vaccinated, I needed them to get vaccinated before they go to college”. So, she wove in her story. So, be vulnerable and leave that in and we’ll talk about that in a second. Also, remember this is educating and entertaining. As much as CEOs will tell me all the time, I’m not a performer. I don’t want to entertain. It really is your job because you want to make sure you get your message across.

So, we have to edutain. We get up, we show our smarts, but we have to captivate an audience and keep them for 5, 10, 20, 40 minutes. So, you have to entertain. One of those ways is we can be a little bit more provocative. And I think that sometimes we think being provocative is injecting sex, it doesn’t have to be that way. If you really look at the old definition, the Latin origin of being provocative, it’s really about challenging, changing. How can you change the status quo and be provocative in your specific industry? And then how can you communicate how you’re different? You can’t compete with other companies head to head, right? You can’t compete with them with exactly what they’re doing. Try to change the status quo and then communicate how you are different.

And then really, really it’s important is making sure that your team is diverse because sometimes when we try to be provocative, you guys have seen all the bad stories out there when they backfire. When we want to be provocative, we should have a good diverse team, men, women, different people from all over the place, and also that reflects your audience because you don’t want it to backfire. Okay. In TV, we always made sure that we had people a diverse background, so we could talk to our specific audience. It’s really important. TV can do a little better of a job and they’re working on it. Also, be vulnerable to be memorable. Tell those really heart-wrenching stories and here’s, what’s really important is to practice, practice, practice. If you don’t prepare and really rehearse your speech, your talk, whatever it is, your two-minute video for YouTube, it’s really hard to then be vulnerable and be present and really emote, be thinking about every word you’re saying because you will not be impactful if we get up and read the words.

We have to really think about them because then you will touch the people, you will stay with them, you’ll be memorable. I’ve had CEOs who are great in the rehearsal, but then they get up and they get so much in their head because they’re trying to perform and look a certain way and make sure that all their ego gets going. And that vulnerable moment that we rehearse, that moment where they really thanked their team or whatever it was, and they kind of teared up, they didn’t do it when it was live because they weren’t present. They were thinking too much about how they were going to look. So, be prepared, so you can then be vulnerable. So, those quick takeaways are just making sure that we know our audience, we edutain, we are vulnerable but we rehearse, so we can be vulnerable and really be present. And I hope that was helpful.

5 Ways Healthcare Professionals Can Improve Telehealth Appointments for Patients

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A lot changed about how we do our jobs during the pandemic. For healthcare professionals, a watershed moment arrived for technology that was slowly trickling in for years. 

All of a sudden, telehealth appointments became the norm and many felt unprepared for how to best connect with their patients in this new virtual setting. Even when the pandemic is over, telehealth is here to stay. The genie is out of the box. We now know it can be done. And isn’t it nice not having patients show up late because of traffic?

As an experienced media and public speaking trainer, during this pandemic I’ve found myself specializing in helping healthcare professionals present themselves from their computers — whether that be with patients in telehealth appointments or in media interviews and public speaking engagements for online conferences. 

We’ve seen all the mistakes on TV. Cameras too low, cameras too high, dark rooms, terrible sound, distractions, and others I’m sure you’ve noticed.

This isn’t about looking good. It’s about making sure you connect with your audience. Making sure you do what you set out to accomplish with that telehealth appointment or media interview.

What are some ways you can improve your online presence and get better results?

Make it a great experience for the patient

This is what it’s all about. Your patients are coming to you with a health issue. They’re seeking comfort. They’re seeking guidance. And everything you do in a telehealth appointment should be supporting the goal of making the experience positive for them. Even though you’re connecting with your patients online, you want to make them feel cared for in the same way you would in person. 

Experiencing a technical issue? Don’t panic! Consider jumping on a phone call instead and cut out all of the video distractions. Good sound and connecting with the patient are what’s most important here. Also don’t spend a ton of time complaining about or apologizing for any technical issues, that only takes time away from the patient’s time and it can start eroding their confidence in you. Address it once and then move forward with the appointment. Recently, I had a telehealth appointment where the head of the department kept apologizing for the tech issues and disparaging technology in general. It made the experience frustrating for me and he came across as out of touch, so it was harder to trust him. Telehealth is here to stay – learn it, love it, and definitely don’t complain about it!

Be aware of your lighting

When you’re interacting with a patient in person, they’re able to easily read your body language and facial cues. They can clearly see your eyes and connect with you. This helps you establish trust. When you’re meeting with a patient virtually, it’s important to make sure they can see you so that they can read these same cues over video. If your face is in a shadow or your patient can’t quite see your eyes, it’s going to be very difficult for them to feel connected to you and to trust you. Lighting is crucial to how you appear on the screen. You want to make sure there aren’t any windows behind you. Your light needs to come from in front of you. If you can, use natural light from a window. But if that isn’t an option, try soft lighting from a lamp you place in front of you – and be sure to avoid creating any shadows with your monitor or phone. These lights from Amazon are a really affordable option… under $100 and I’ve used them for years. If you wear glasses, try to avoid those commonly used ring lights. You’ll see the halos in your lenses and that’s distracting.

Invest in a quality camera

In the same way that good lighting is an essential part of how you appear on the screen, the quality of your camera will impact how well your patients can see you. Cameras built into computers aren’t the best quality, so you’ll want to invest in one that makes you look as close to how you do in real life as possible. This Logitech 1080p camera is about $80 and I recommend it to all my clients.

Once you have a camera, where you place it is key! You want to set it up at eye level so you are looking right into the camera – and right into the eyes of your patient. It may feel a little weird at first, looking at a camera instead of your patient on the screen, so make sure you practice looking directly into the camera and talking to it. Beware of putting the camera too low or too high – we don’t want to look up your nose or have a meeting with your neck or chin (or your boobs)! 

Don’t forget about sound

Do not forget about sound. Clear communication is such an integral part of building trust with your patients, which is why you want to make sure you’re using a quality microphone so they can hear you. The sound of your voice can deliver a message that you care. We need to hear all the depth and range. During the pandemic, I had a family member who was very ill and I attended many telehealth appointments with them. There was one healthcare professional who was having sound issues during the entire appointment – her microphone was buzzing, she was cutting in and out and we kept mentioning it, but she couldn’t understand us. It was so frustrating because my family member was so sick and on top of that we were having to deal with not being able to hear what the doctor was saying. After the second time this happened, we just started making the trip to the office. This definitely isn’t how you want your patients feeling, so make sure you invest in a good microphone. AirPods work great. The mic is good and they are less distracting than a headset. 

Dress… not distract  

Just like you would for an in-person appointment, you want to present yourself well to your patients during a telehealth appointment. When you’re on camera, there are a few considerations to keep in mind that are a bit different from in-person. For clothes, you want to avoid high contrast patterns that don’t translate well. Go for rich, solid colors instead. Should you wear your white coat? That depends on the resolution of your camera and the background. If your camera has a low resolution or your background is predominantly neutral, you’ll want to avoid wearing your white coat as it won’t show up well. This is another reason to invest in a better camera. As far as accessories go, avoid loud jewelry because remember that quality microphone you ordered? It’s definitely going to pick up the sound of your bracelets clinking together when you gesture with your hands. That will be very distracting for your patients.

Above all else, when you’re thinking about ways to improve your telehealth appointments ask yourself, “Will this improve my patients’ experience and my connection with them?” That’s the goal: to create an environment where your patients feel cared for and supported, even though you’re not sharing the same physical space.

Interested in doing some one-on-one work on your telehealth technique? Let’s connect!

My new healthcare media training online class is launching soon. To get on the waiting list, sign up here!

Kathryn Janicek is a three-time Emmy winning media and public speaking trainer. She consults Fortune 500, healthcare, small businesses, tech companies & others on how to grow their business, attract better employees, increase brand equity and help their people be more confident by delivering more impactful messages to audiences.

Chris Farley & How to Avoid the Media Mistakes I Made

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Most of the time, you don’t know when your media opportunity is coming. Here’s an inside look at the media mistakes I made, to help you prepare for your own moment in the spotlight.

Comedian and actor, Chris Farley, died 20-years ago. He was a superstar in the 90s at the time I was in college. He died after a long battle with addiction. He was only thirty-three and was already the greatest physical comedian of my generation. He didn’t survive — but he left behind many stories. This is mine.

“Kathryn! You’re on TV… call me!”

“Kathryn, I just saw you on E!”

“Kathryn! I didn’t know you dated….. Chris Farley?!?”

Ten messages on my answering machine.

It was 1999… and I was just months out of college and at my first full-time TV job.

I heard the messages right after walking in the door after producing the news all night at WCIA in Champaign, Illinois. I was so tired, I had to listen to them again to understand what was going on. Then I called someone to get the scoop.

The “E! True Hollywood Story” on Chris Farley premiered the night before. It described Chris’ time at Saturday Night Live, at Marquette University, his drug abuse…  and my picture came up in the show over and over. It was not flattering. Because of how I looked… and what the announcer track was saying while my pictures were coming up. Here’s a clip.

Chris Farley died during my senior year of college. The dean of my college called me over Christmas break and asked me to head back to school early so I could plan the memorial Mass at Marquette University. I was the president of my college and Chris went to Marquette.

The year prior, Chris came back to campus to accept an award.  This is also the last time I wore a dress this low-cut. THIS is the event where my pictures were taken along with dozens of other students with Chris. After Chris died, producers from E! went to Marquette to collect pictures. The dean handed them over… and the producers didn’t keep track — so editors used pictures of me in places that the track was not referring to me. I clearly did not date Chris, nor was I part of his downward spiral into drinking… as the E! story said.

On the day of the memorial Mass — I had Chris’ family there, bagpipers and Pat Finn to give the eulogy. (You’ve probably seen Pat in The Middle, Friends and Seinfeld… he’s great.) His eulogy was hilarious and loving. He told stories that illustrated Chris as a student… to us, a chapel full of students. I wish I had video of it in its entirety. He also told stories of how Chris would make regular trips to the Joan of Arc chapel on campus to pray… talk to God… and just be alone.

After the service, the local stations wanted to interview me.

I didn’t even think about this possibility.

I was unprepared. (I know much better now… I was 20 then.)

As a young broadcast journalism student who wanted to be a reporter (as I thought at the time)… I blew my chance. I gave the all-time lamest soundbite. It’s here if you want to see it:

Between the low-cut dress at the awards event the year before and the soundbite at the service — these are the first two mistakes I made when it comes to media and public speaking.

But I learned a lot.

  1. When the story on E! aired, I was a young TV producer. This taught me to be very careful when writing to pictures and video. Make sure the track matches the visuals. A mistake can hurt someone’s reputation.
  2. Be ready for anything.
  3. Watch the makeup. Don’t let it be a distraction.
  4. Dress how you would want to be portrayed in pictures or on video — especially if you’re going to a high-profile event. You never know who may see the picture.
  5. Have your elevator speech ready. What will you say if the media shows up? How will you answer if someone at that wedding asks you what you do, or why you’re “in between jobs,” or what you’re looking for in your next role? What will you say when they ask you what your company does? Remember — quick responses that stick with your audience.
I coach clients so they’re ready when their opportunity comes.
Most times – you don’t even know your opportunity’s coming.
You need to be ready now.
Kathryn Janicek | Media Coach, Producer, Public Speaking Trainer
Kathryn Janicek is a three-time Emmy Award-winning television producer with 20 years of experience working in newsrooms across the country. Kathryn coached talent, producers, and writers before switching her focus on helping entrepreneurs and corporate executives. Now, based in her home city of Chicago, she is a much sought-after media coach and public speaking trainer who will help you produce the best YOU. Click HERE now to book a complimentary 30-minute consultation with Kathryn!

What happens in Vegas doesn’t always stay in Vegas

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I was in Vegas last weekend. My husband and I wanted to get away for some pool time before a busy June hit. (It was also my birthday weekend.)

I dumped a few hundred down some slots and he made a hefty deposit while playing the tables. Thank you, Steve Wynn.

We flew in Thursday and didn’t hear about the terror threat until we landed that afternoon. Law enforcement was already boosted by the time we hit the ground. Vegas was a target because an ISIS propaganda video called for lone wolf attacks showed several Las Vegas Strip properties.

No one was really talking about it inside the casinos. Possibly because they were on vacation and drinking too many of these tasty little watermelon and vodka punches. I do know security was ramped up. Kathy Griffin also talked about it during her show. (This was three days before the President Trump beheading video.)

In my head – I was prepared for anything.

I wore sandals at dinners and shows instead of the heels that remained in my luggage. I kept my bag packed and my phone charged. (Speaking of purses… take a look at the tiny little chair waiters bring you for your bag during dinner? They’re really looking out for the girl who doesn’t want to place her handbag on the floor.)

It might be the news producer in me or because I spent three years in law enforcement… or was it all those years in Girl Scouts? I was ready.

My husband? He thought I was being a little ridiculous. But – you never can be too ready.

It’s a little like the bag I bring along on shoots for my clients. I have makeup for men and women. Deodorant, tape, body tape, things to stick in your bra to make your clothing look better, hair ties, blotters, eye cream, my favorite all-natural throat lozenges (ask me about them, they’re amazing)… you name it. You never know what your client will need. My job is to be ready and make them look and sound as best as possible.

Are you ready for your next emergency?

Ready for when the media calls?

Ready to perform?

Ready for your next boardroom pitch/interview/meeting/public speaking event/Facebook Live?

Here are some quick tips on how to prepare that I recently shared live on Facebook (please don’t mind the random thoughts and special appearance by my dog Mariel – when we’re live on Facebook, anything goes!):

I have an entire summer of ways you can get in the media or improve your public speaking — so make sure I’m making it into your inbox and not your spam! Not signed up for my free tips yet? Head on over to this page to start learning how you can get yourself noticed (and make more money).

PS: If you’re going to be in Vegas anytime soon… make sure to catch the Fogerty show. Worth every cent and more. Here’s just a taste of him performing with his sons. What a moment.

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Speaking of NCAA Basketball Schools… Go Marquette!

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Picture courtesy of Marquette University 

Is your college in the big dance?

Mine is!

The Marquette Golden Eagles play University of South Carolina Friday, March 17.

While we’re talking about college… I just stumbled upon this on my Mac today.

Tim Cigelske is a Marquette University graduate and teacher. He teaches in the College of Communication.

Here’s a beautiful piece Tim wrote about me in Marquette Magazine a few years ago. Thank you, Tim.

The article was written when I was an executive producer at NBC. Since then, I created my own company. I am now a media coach and a public speaking trainer.

Tim also freelances on the side for some blogs and websites… so if you’re looking for a good writer with an awesome sense of humor… it’s him.

Go Marquette!

Screenshot 2016-09-14 16.14.05

ALUMNI PROFILE: KATHRYN JANICEK

By: Tim Cigelske

Kathryn Janicek does more by 4 a.m. than many people accomplish all day.

As executive producer for NBC Chicago’s morning TV show, her workday starts shortly after midnight

, when she opens her email and begins planning the news for more than 200,000 daily viewers.

No longer does breaking news start on the air. Now, she has to make sure stories are tweeted, posted on Facebook, and followed up on and updated on the website. That’s in addition to deciding where her reporters will travel and what items her writers will craft.

She doesn’t mind the relentless pace. In fact, she thrives on it.

“This really is a lifestyle,”she says. “Not just a job.”

Few in the news media have adapted faster to this rapidly changing landscape than Janicek, Comm ’98. She received an Emmy for outstanding achievement for interactivity and the Illinois Broadcasters Association’s Silver Dome Award for best use of new media.

Taking risks and blazing trails is nothing new for Janicek, who displayed these same characteristics at Marquette. She wanted to be hands-on from the beginning, which is why she chose Marquette’s broadcasting program and Milwaukee’s internship potential after being accepted into prestigious journalism programs at schools such as the University of Missouri.

“The moment I met her, I could see her exhibition of curiosity,” says Dr. Michael Havice, professor of broadcast and electronic communication in the Diederich College. “She wanted to achieve everything at once.”

Havice noticed that Janicek sought out new or challenging ways to tell stories, as well as opportunities for personal and professional development. This included interning at WISN Channel 12 during her freshman year and working as an overnight associate producer at WITI Channel 6 during her junior year. She also was the College of Communication’s president and responsible for organizing a memorial for Chris Farley when he died during Christmas break in 1997.

Ï really wanted to be in charge,: Janicek says. “I definitely went toward the producing and management role.”

Her experience paid off immediately after graduation, when she landed a job as a morning producer for the CBS affiliate in Champaign, Ill. Janicek was destined for bigger markets and arrived in Chicago 3 1/2 years ago as a producer at WGN, which led to her current role at NBC as executive producer of the morning show.

Today, Janicek relishes the responsibility of preparing her viewers for the day. She admits she has little downtime, but that’s just fine with her.

“The newsroom is an incredible place,” she said. “I can’t wait for Mondays.”

New Writer & Column in the Chicago Sun Times

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Have you heard Shia Kapos (of Crain’s Chicago Business fame) is now with The Chicago Sun-Times?

Check out her new column “Taking Names.” It launched this month. Shia featured my story of finding Mr. (Ted) Wright in Chicago (on a dating site) & our Florida wedding. As a media coach – my job is to help people look and perform the BEST when they’re in the media… so it’s a little weird to be asked for MY story.

Here’s the wedding story: http://shiakapos.com/finding-mr-wright/

Nice mentions for Chicago’s Nuts on Clark, The Franklin Room, Mike Potts, Felix and Fingers Dueling Pianos, Emily Henderson, Robert Deason, Alan James & The British Photographer – Photography (oh, and the OkCupid dating site). Thanks Shia!

Here’s what I’m using to keep my Florida beach wedding glow. Who wants one? I’m placing a bulk order TODAY! $25, no tax, no shipping, no commitment. Get 2 for $45!♨️ Message me ASAP!

People love this self-tanner, including the beauty editors over at Marie Claire who rave that it “gives you more than a glow.” It also treats your skin with vitamins A, C, and E for antioxidant protection. This is a must before you take any professional pictures, go on TV – hit the stage… or hit up a family reunion.

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Do you have a media appearance soon? Getting on stage or have an important interview? Click here to learn how to improve body language, increase engagement, perfect your pitch and make sure your audience retains your message.

Producing the Best You

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You’re an expert in your industry.

You’re smart and you worked hard to get where you are right now.

You’ve seen other people in your industry used as an expert in the media.

You’ve seen the interviews on TV. You know, with the right training – you could be on TV or quoted in a magazine article.

 Portrait Session

You have a story to tell – but you don’t know how to get the attention from the media.

You want to learn how to present better in public – how to tell your company’s story – and keep the interest of your audience.

You need someone to show you what to wear, how to speak more passionately and how to deliver your message in a way that will stay with your audience. Maybe even call a few TV stations to land you appearances.

That’s exactly what I do.

Kathryn interviewing World War II veteran, Delton “Wally” Walling, at Pearl Harbor in Hawaii (2015)

Kathryn interviewing a World War II veteran at Pearl Harbor in Hawaii (2015)

 I’m Kathryn Janicek. I’m the media coach and public speaking trainer people reach out to when they want help presenting at a higher level, telling their story to attract dream clients – or to gain media attention.

I spent 18 years in media across the United States, coaching talent, producers and writers before switching my focus to helping entrepreneurs and corporate executives move up in their careers – and how to sound and look like the expert that’s inside of them.

HOW CAN I HELP YOU?

63ddb859-0af7-4a51-98d0-ceb078536384 I use my experience in media, coaching talent and writing stories that make people take action — and use it all to produce the best YOU.

I interview you to dig up your story, find out what about you will turn on the media – and give you a strategy on how to achieve your media and public speaking goals.
LET ME PRODUCE THE BEST YOU.

Email me, tweet me, Facebook me… let’s start working together.

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